Terms of Service

By creating an account or sending a request to the API, you agree to these terms. If you are agreeing on behalf of a company, you confirm you can bind it.

You must be at least 16, and you must not be barred from receiving services under the export or sanctions laws that apply to you.

Tium is an OpenAI-compatible inference API. You send requests to our gateway; we route them to a provider that runs the model you asked for and stream the response back. We are a reseller of inference capacity: we do not train the models we serve, and we say so plainly because it determines what we can and cannot promise about them.

Model availability changes. We may add models, and we may retire one when the upstream provider withdraws it or when serving it stops being viable. Where a retirement is our choice we will give 30 days' notice; where the provider gives us none, we cannot invent it, and we will tell you as soon as we know.

We do not promise a specific uptime figure, because we have not been running long enough to have measured one and a number we invented would be worth nothing. What we do commit to is section 3's outage credit, which costs us money when we are down.

Usage is measured in weighted tokens: input, cached, and output tokens each carry a published weight, multiplied by a per-model multiplier. The multiplier is recorded at the moment of the request and never recalculated afterwards, so a later price change cannot rewrite what you were charged. Every response carries the counts it was billed on in its headers, and your dashboard shows the same numbers.

A subscription grants a monthly allotment of weighted tokens. Usage is drawn from the allotment first, then from any credits you hold. Allotment does not roll over; purchased credits do not expire while your account is open.

If our metering fails on a request (the provider returns no usage data, or data we cannot parse), you are not charged for it. That request is our loss, and we do not go back and bill you once we have fixed the fault.

Refund policy

• Unused credit packs are refundable in full within 30 days of purchase. Credits already spent on served requests are not refundable, because the underlying capacity has been bought and consumed.
• You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep your allotment until then. We do not charge a cancellation fee and we do not pro-rate a partial month.
• If the API is unavailable for more than 24 consecutive hours in a billing period, write to us and we will credit that period pro-rata. You should not have to argue for this.

Email support@tium.ai from the address on your account. Refunds go back to the original payment method, normally within ten business days.

Prices may change. Existing subscribers keep their price for the current period and get 30 days' notice before a renewal at a new one; credits you have already bought are unaffected.

You are responsible for your API keys and for what is done with them. Keys are shown once at creation and stored only as a hash, so we cannot recover one for you: revoke it and make another.

Set a per-key spend limit if a key is going anywhere you do not entirely control. Usage incurred through your key is billable to you even if you did not intend it, which is exactly why that limit exists.

Tell us promptly at support@tium.ai if you think a key has leaked.

Do not use the service to:

• break the law, or help someone else break it;
• generate child sexual abuse material, or content that sexualises minors in any form;
• attack, defraud, or deceive people: malware, phishing, credential harvesting, or impersonation;
• produce targeted harassment, or content intended to incite violence against a person or group;
• circumvent our rate limits, concurrency limits, or billing, or probe the gateway for weaknesses without our written permission;
• resell raw API access onward as your own inference API. Building an application on top of us is expressly fine and is the point; re-reselling the endpoint is not.

Your requests also pass through the upstream provider serving your model, and their acceptable-use terms apply to that traffic independently of ours.

If we suspend an account for a serious violation we will say why, and we will refund unused credits unless the violation was fraud against us. A suspension is not a mechanism for keeping your money.

You keep every right you have in what you send us. We claim no ownership of your prompts and no licence to use them beyond what is needed to answer the request, and since we do not store them, there is nothing left to use. We do not train models on your data.

As between you and us, output belongs to you. Two honest caveats: model output is not reliably unique, so someone else may receive something similar; and the upstream provider's terms may impose their own conditions on output from their models, which we cannot waive on their behalf.

You are responsible for checking output before you rely on it. These models are wrong sometimes, in ways that read as confident.

The service is provided as is. We do not warrant that it will be uninterrupted, that a model will remain available, or that output will be accurate, complete, or fit for a particular purpose.

To the extent the law allows, neither party is liable for indirect, incidental, or consequential loss, or for lost profits or data. Our total liability for any claim is capped at what you paid us in the three months before it arose.

Some jurisdictions do not permit these exclusions. Where that is true of yours, they do not apply to you, and nothing here limits liability for fraud, death, or personal injury caused by negligence.

You will indemnify us against third-party claims arising from your use of the service in breach of these terms.

You can stop at any time: cancel your subscription and delete your account from the dashboard. Cancellation takes effect at the end of the period you have paid for.

We may terminate for a material breach of section 5, or for non- payment, or if we discontinue the service entirely. If we shut down we will give 30 days' notice and refund unused credits in full.

Sections 6, 7, and this one survive termination, along with any payment you already owe.

We may update these terms. For a material change we will email account holders and update the effective date at least 30 days before it takes effect; continuing to use the service after that is acceptance. If you do not accept, cancel and we will refund unused credits.

These terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules, and the state and federal courts located in Wyoming have exclusive jurisdiction, except that consumers keep the protection of, and the right to sue in, their own country of residence.

Tium (tium.ai). Contact support@tium.ai. How we handle data is set out in the Privacy Policy, which forms part of this agreement.